Privacy Policy

Updated August 20, 2020


Kaizen Health, Inc. ("Kaizen Health") understands the importance of privacy, and your privacy and privacy choices matter to us. This policy (“Privacy Policy”) will tell you what information Kaizen Health collects and how that information is protected and used. We ask that you read this Privacy Policy carefully.

By using the website hosted at (“Website”) and Kaizen Health’s technology services hosted at (the “App”), and any mobile applications we may provide (collectively the “Technology Platform”), administrative users and rider recipients (“Users”) authorize Kaizen Health to collect, use, and disclose your personally identifiable information (“PII”) and protected health information (“PHI”) (collectively, “Personal Data”). If you do not consent to this Privacy Policy, please do not use the Technology Platform.

Personally Identifiable Information

Personally Identifiable Information refers to information that tells us specifically who an individual is, such as name, phone number, email, and/or postal address, and possibly information relating to certain support or customer service issues. While some services, such as visiting the website, will not prompt a collection of Personally Identifiable Information, Users will generally need to provide us with Personally Identifiable Information to use the Services or to obtain information from most of the features through the Technology Platform, including to allow us to provide you with certain personalized or enhanced services that you have requested.

Collection and Use of Information from Users

Kaizen Health collects information from Users solely through voluntary submissions. We do not presently employ “cookies” or other tracking technologies.

The information we collect is used in a variety of ways including, but not limited to: User registration, provision of requested services, dissemination of information about changes to the Technology Platform, and website content improvement. Kaizen Health may also use information provided to share select information about products, services, and promotions in which Users may have interest. We will not share your Personal Information with third parties for marketing purposes without your prior authorization.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of the website, such as how many visitors visit a specific page on the Website, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our Users' collective viewing habits and allows us and other third parties to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior.

We may collect this information in order to determine, for example, which areas of the Website are most popular and to enhance the Website for visitors. We may also group this information into aggregate visitor data in order to describe the use of the Website to our existing or potential business partners or other third parties, or in response to a government request. From time to time, we may use this information to optimize third-party offers of products and/or services. We also may share aggregated demographic and preference data with third parties to enable the provision of targeted information. This aggregate data in no way will personally identify the User, nor any individual whose Personal Data has passed through or resides on the Technology Platform.

Disclosures and Transfers of Information

We do not disclose Personally Identifiable Information to third parties, except when one or more of the following conditions is true:

Our Service Providers

We use other businesses to perform certain services for us, such as transportation, hosting or maintaining the Site, storing your information, processing orders or subscriptions, and/or providing marketing assistance and data analysis. We may provide Personally Identifiable Information to service providers when that information is necessary for them to complete a requested transaction or otherwise perform their duties. Kaizen Health will take reasonable steps to ensure that these service providers are notified of their obligations to reasonably protect Personally Identifiable Information on Kaizen Health's behalf.

Business Transfers

As we continue to develop our business, we may buy other businesses or their assets or sell some or all of our business assets. Personally Identifiable Information and other customer information is generally one of the business assets involved in such transactions. Thus, in the event that Kaizen Health or all of its assets are acquired, such information may be one of the transferred assets.

Data Security and Integrity

We take reasonable precautions to protect the privacy, accuracy and reliability of any information provided and to protect such information from loss, misuse, unauthorized access, disclosure, alteration and destruction. The Personally Identifiable Information provided and we collect is stored within databases that are controlled by us or by our service providers. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information.

Other Sites, Links, and Advertisements

Kaizen Health expects its partners, advertisers and third-party affiliates to respect the privacy of our Users. However, third parties, including our partners, advertisers, affiliates and other content providers accessible through the Technology Platform, may have their own privacy and data collection policies and practices. Also, you may be introduced to, or be able to access, information, websites or advertisement features offered by other parties through the Technology Platform. Kaizen Health is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party. While we support the protection of our customer's privacy on the Internet, Kaizen Health expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personally Identifiable Information by third parties.

Right To Modify Privacy Policy

Kaizen Health reserves the right, at its sole discretion, to alter this Privacy Policy at any time without prior notice to any User of the Services, including to comply with privacy laws, regulations and/or our own or industry standards or otherwise. Changes made to this policy will be posted on this site, with an effective date noted. We encourage you to review this Privacy Policy each time you access or use the Services. Your use of the Services at any time, including after any change to this Privacy Policy, indicates your acceptance of this Privacy Policy, and any change made to this Privacy Policy. If you disagree with any changes to this Privacy Policy and do not wish your information to be subject to the altered Privacy Policy, you will need to deactivate your account with us and stop using the Service.

Account Information and Records Retention

We will retain your information for as long as your profile is active or as needed to provide you with our Service. We will retain and use your information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Policy Regarding Minors

The Technology Platform is not directed to individuals under 18. We do not knowingly collect personal information from persons under 18. If you become aware that a minor has provided us with personal information, please contact us at If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information. Please note, if you are under the age of 18, you may not use our website, products, or services.

How to Contact Us

For all requests, questions or concerns about your Personal Identifiable Information or this Privacy Policy, please contact us by email at